Stupid policies

Yesterday, Gary and I drove 2 1/2 hours into Maryland to visit a branch of our bank, APG. We’ve all had accounts with them since we were about 13 and spending our summers working “Summer Hire”. At my wedding reception in September our great Aunt Marie gave us both savings bonds that she bought for us 23 years ago. We had to go in person to deposit it. We did that with no problem, but I wanted to change my last name on the account because I’m married now and once finished changing all of my id I didn’t want to have problems with the bank. We sat down with one of their agents and she was writing up the paperwork and when she came back she asked where Jason (my ex-boyfriend) was. I was confused about why she was even mentioning the name but it turns out that they never took him off my account. I had faxed them the paperwork they needed to remove him about 5 years ago and none of the statements ever said his name, nor did the checks I ordered just last December. I ended up having to close the account because there was no way for me to remove him without his signature.. On MY account.. that again I’ve had since I was 13.

So my complaint is this, they make it really easy to add people to the account, why do they need to close the account when you want to remove someone? I was obviously the primary account holder, otherwise why would all the statements and checks say my name and not his? I should have been able to remove him without closing the account. It doesn’t really matter I guess, I barely use that account anyway, it was just nostalgic.

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